Return & Refund Policy

1. Return Eligibility

• Returns are accepted within 7 days of receiving your order.
• Items must be unused, unwashed, unworn, and in original condition.
• All original brand tags, labels, and packaging must remain fully intact.
• Products showing any signs of wear, perfume scent, damage, or alteration will not be accepted.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

• Customized or personalized fabric cuts & tailored pieces.
• Special promotional, sale, or clearance items.
• Gift cards or promotional store vouchers.
• Items damaged due to personal misuse or improper fabric wash/care.

3. Damaged or Incorrect Items

• If you receive a defective or incorrect order, notify us within 48 hours of delivery.
• Please provide your Order Number along with clear photos/videos of the issue.
• Upon verification, we will immediately dispatch a replacement or issue a full refund at zero extra cost to you.

4. Refund Process

• Once returned parcels are inspected, you will receive approval confirmation via Email/WhatsApp.
• Approved refunds are processed to your original payment method within 5–10 business days.
• Original shipping fees are non-refundable unless the return is due to an error on our part.

5. Exchange Policy

• Exchanges are available for eligible items if the requested design or size is in stock.
• If the required replacement is out of stock, we offer store credit or a direct refund.

6. Return Shipping

• Customers cover return courier charges unless the parcel was sent damaged or incorrect by Elham Textile.
• Always use a trackable courier service, as we cannot be held responsible for lost return shipments.